SolarWinds Service Desk December 2019 release notes
Release date: December 2019
These release notes describe the new features, improvements, and fixed issues in SolarWinds Service Desk. In addition to providing information about upgrades and detailed workarounds for known issues.
If you are looking for previous release notes for SolarWinds Service Desk, see Previous Version documentation.
New features and improvements in SWSD
- ITSM Record Page Redesign - Tasks Tab
- Agent Incident Creation Page Redesign
- SLA Target for “State Not Changed” can be set to trigger a breach (default) or not
- Mobile Enhancement - Requester Version
- Automations with column resizing
- Confirmation when deleting attachments
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